Why a Return Policy Matters
Understanding our return policy is crucial to ensure a smooth shopping experience. Whether it’s a gift or a personal treat, we want you to feel confident in your purchase. Our policy protects you while maintaining the integrity and quality of the products we offer.
Return Eligibility
- Jewelry: Must be returned in original condition, unworn, and with all original packaging and tags.
- Perfumes: Sealed products only. For hygiene reasons, opened or used perfumes cannot be returned.
- Returns must be initiated within 3 days from the date of delivery.
- Proof of purchase (receipt or order confirmation) is required for all returns.
How to Process a Return
- Contact our customer service team via email or phone to initiate the return. Our courier service will handle the return of the product in Aruba.
- Provide your order number and reason for return.
- Pack the item securely in its original packaging.
- Ship the return to the address provided by our customer service team.
- Once received and inspected, we will process your refund or exchange.
Refund and Exchange Details
- Refunds will be issued to the original payment method within 5-9 business days after receiving the return.
- Exchanges for a different size or product are subject to availability.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Final Notes
We are committed to ensuring your satisfaction with every purchase. For any questions or special circumstances, please reach out to our customer support team. Shopping with confidence means knowing you have support every step of the way.
Thank you for choosing us for your jewelry and perfume needs in Aruba!
