Refund policy

Overview of Our Refund Policy

We want you to shop with confidence, knowing that if you are not completely satisfied with your purchase, we offer a straightforward refund process. Here are the key points:

• Eligibility: Refunds are available for items returned in their original condition within 3 days of purchase.
• Conditions: Products must be unused, undamaged, and in original packaging.
• Non-refundable items: Personalized or custom products, and opened perfumes for hygiene reasons, are not eligible for refunds.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team within 3 days of receiving your order.
2. Provide your order number and reason for the return.
3. Receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.

Processing Your Refund

Once we receive and inspect the returned item, we will:

• Notify you of the approval or rejection of your refund.
• Process approved refunds within 5-9 business days.
• Refunds will be issued to the original payment method.

Why Our Refund Policy Matters

Having a clear refund policy helps build trust and ensures transparency. It reflects our commitment to customer satisfaction and our confidence in the authenticity and quality of our products.

For any questions about our refund policy or assistance with returns, our friendly customer service team is here to help. Shop confidently at Cumpreco.com—where quality and customer care come together.

Paypal Refund: Once we receive your returned item(s), your PayPal refund will be issued within five business days. Please note that it may take one to two days for the refund to appear in your PayPal account.

Please note that store credit will not be issued. 

NO returns will be accepted under the following conditions:

Please note that any refused shipments sent back to Cumpreco.com will not constitute the right to a refund or credit. The customer will need to coordinate with Cumpreco.com   ( [email protected] ) to arrange the return of the shipment.

Please note that any returned shipment without the proper RMA number will not be eligible for a refund or credit.

Please note that no returns will be accepted after 3 days of delivery, regardless of the reason.

We do not accept returns except in the case of products that are wrong or defective. We regret to inform you that we cannot accept returns on products if you are not satisfied with their appearance or quality.